Why you don’t have an internet connection and how to fix it | Panda Anku

Are you losing your head over your lack of internet? Canstar Blue examines why you don’t have an internet connection and how to fix it.

With how much depends on having fast internetLosing that connection to the world can be incredibly frustrating. The intricacies of the World Wide Web and how to access it can be tricky to say the least. Luckily, Canstar Blue is here to find out what could be the reason you don’t have internet and how to fix it.

Is your internet provider down?

The first port of call if you don’t have access to the internet should be checking to see if your provider is down. As NBN users in particular can attest, individual ISPs can experience outages for which no single household is obviously to blame.

The easiest way to understand if this is the problem at hand is to check if multiple devices are unable to connect to the internet. If this is the case, visit your ISP’s website or one of their mainstream social media channels. Usually at least one of these is listed when a network failure has occurred. If the provider didn’t mention an outage, there are a variety of external websites that list network outages, e.g. B. Down Detector or Is The Service Down?.

Is your modem/router the problem?

If your provider didn’t mention an outage, the problem may be with your modem, router, or modem/router. Sometimes the device needs a breather, so turn it off and unplug it from the power source for at least ten minutes. After this interruption, turn it back on and wait for your devices to reconnect. Verify that all lights on your hardware are operational. If your devices still don’t have internet, then the issue needs further investigation.

Does the location of your modem affect connectivity?

Your modem/router’s range may not be as strong as you think. So, moving the device closer to the location of your other devices may result in connectivity. While not the solution for now, it will eventually improve the strength and possibly the speed of your internet connection.

Is your device the problem?

If most of your devices are connected but a pesky phone or computer isn’t, that single device may be the problem. If this is the case, always turn off the device first and let it sit for a few minutes. After this time, turn the device back on and allow the device to connect to the internet.

You can also check the connectivity and internet settings for your phone, tablet, or laptop to make sure it’s connecting to the correct WiFi network, that WiFi is enabled, and that there aren’t any other obvious issues preventing your device from connecting. If this doesn’t work, your telecom provider may need to intervene.

Did you contact your telecom?

There are countless tinkering methods you can do with your modem, devices, and more, but the most time- and energy-efficient method is to contact your provider. Live chat service is generally an option with ISPs, but if that’s not available, a phone extension is a safe bet.

What can you do while waiting for service to resume?

It may take a while to get a response from your ISP, which means a temporary connection may be required.

hotspot from your phone

The obvious option is to use your personal hotspot from your phone. To do this, go to Settings, Cellular Data, then Personal Hotspot for iPhone users, or just swipe down from the top of the screen and tap Hotspot for Android users.

hotspot from your modem

Some modems have the ability to issue a 4G hotspot, but this is only possible through a selection of models. The process for enabling this mode is also different for each model, so visit the manufacturer’s website for more information.

Compare NBN plans

If you are looking to buy a new NBN modem, you may want to consider switching NBN plans. You will ultimately want to sign up for a BYO modem NBN plan unless the provider you sign up with has the modem you want. The tables below show a range of NBN plans and providers. Switch between tabs to compare plans at different speed levels.

Unlimited Standard Plus Evening Speed ​​(NBN 50) plans

The table below shows a selection of published Unlimited Standard Plus Evening Speed ​​(NBN 50) Plans in Canstar Blue’s database, listed in order of standard monthly cost (excluding discounts), lowest to highest, and then in alphabetical order of provider. Use our comparison tool above to see plans from a range of other providers. This is a selection of products with links to referral partners.

Unlimited premium evening speed plans (NBN 100).

The table below shows a selection of published Unlimited Premium Evening Speed ​​(NBN 100) Tariffs in Canstar Blue’s database, listed in order of monthly cost, lowest to highest, and then in alphabetical order of provider. Use our comparison tool to see plans from a range of other providers. This is a selection of products with links to referral partners.

Photo credit: Chaay_tea

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