iFax Solutions, Inc. is an American software company. It was founded in 2001 by several core members of the team behind HylaFax, an open source fax software (opens in new tab).
After the release of Apple’s iPhone in 2008, the iFax team saw a lucrative opportunity to develop a fax app for the device. The company’s product was very successful, becoming a top ten app in the App Store and receiving official recognition from Apple.
Building on its success in the iPhone market, the iFax team also developed eponymous fax apps for PC (macOS and Windows) and the Android mobile platform. Currently, 5 million people in 20,000 companies use iFax (opens in new tab) frequently exchange faxes worldwide.
iFax Plans and Pricing
One good thing about using iFax is that it comes with a free plan, albeit fairly limited. You can only use it to send five fax pages per month, which is pretty bad for serious users. If you want more, you have to choose one of the paid plans; plus or professional.
Plus costs $19.99 per month and lets you send or receive 500 fax pages per month (plus $0.03 for each page over that limit). This plan only supports one user and one fax number.
On the other hand, the Professional plan supports unlimited users and unlimited fax numbers. The base cost is $30 per user per month but goes down as more users you add. It allows you to send 1000 fax pages per month (plus $0.01 for each page over that limit).
Both plans come with a 7-day free trial period. There are also significant discounts if you pay yearly at once.
With iFax, you can send faxes to anyone, anytime, as long as you have a unique fax number. Look for the on the dashboard New Fax > Create Fax button and click on it. Enter the numbers of your recipients and click “Add Document” to select the documents you want to fax. Click “Send!” and that’s it.
You only need a unique fax number for your iFax account to receive faxes. The platform assigns you this number and you can share it with anyone you want to receive faxes from. You can always check your fax inbox to read your received faxes. Similar to an email inbox, you can also open attachments, view, sign and forward your fax.
You don’t always have to open iFax when you want to send someone a fax. You can do this by composing an email and simply adding firstname.lastname@example.org and your recipient’s fax number. Any attachment you upload to this email will be transmitted as a fax and will work with Outlook, Gmail or any other email service.
If you have a printed document you want to fax but not the soft copy, don’t worry. With iFax you can scan paper documents from your mobile phone and convert them into high-quality soft copies that you can send immediately.
This feature is compatible with any smartphone with a good camera.
Healthcare companies that handle sensitive American user information must comply with the Health Insurance Portability and Accountability Act of 1996 (HIPAA), which guarantees the security and confidentiality of user information.
One good thing about iFax is that its online fax service is HIPAA compliant, with end-to-end 256-bit encryption on all transmissions and two-way factor authentication. Therefore, it is suitable for use in healthcare companies, which make up a significant portion of the global online fax user base.
Businesses can use iFax to set up toll-free fax numbers so they look professional. These toll-free numbers allow customers to contact you (by fax) without incurring long-distance charges. The platform allows you to select local or international fax numbers from any location worldwide.
iFax: interface and in use
iFax has a fairly modern user interface that is easy to navigate. The simple, intuitive design makes it easy for users to understand the platform and its features. We also like that iFax is one of the few online fax services that offers both desktop and mobile apps. You can download the desktop app on any PC running Windows or macOS, and the mobile app on any iPhone or Android device.
iFax: Customer Support
While iFax has a pretty good user interface, it doesn’t negate the chances of encountering issues with the platform. If you encounter any problem, contact the officer first FAQ pagethat provides solutions to common problems.
If you are unsatisfied with the content of the FAQ page, you can email iFax’s dedicated support team, who often respond within 24 hours.
iFax: The competition
iFax is a decent online fax service, but there are several alternatives you can use, and some of them are cheaper. An example is MetroFax (opens in new tab)which allows sending and receiving 1050 fax pages for $14.95 per month, compared to $30 for a similar plan from iFax.
iFax: Final Verdict
After testing iFax, we are sure that it is a good online fax service that any individual or business can adopt. It offers many useful features such as email-to-fax, HIPAA compliance, and the use of toll-free fax numbers. But it’s quite expensive compared to the competition and we think the customer support needs a lot of improvement.
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