Zoom is the video conferencing app of choice for many. The reason people prefer it over Skype or other clients is because Zoom is easy to use and works like clockwork most of the time. However, sometimes Zoom may crash or freeze on you.
Having Zoom keep crashing when trying to host or join an important conference call can be frustrating. According to user reports, Zoom typically experiences lag when attempting to join a meeting or during screen sharing.
We have compiled a list of possible troubleshooting solutions to help you fix Zoom crashing and freezing. This list includes troubleshooting tips for all devices, including smartphones (Android, iOS) and desktops (Windows, macOS).
Check your internet connection
The first fix on our list might seem obvious, but before you do anything else, make sure your internet connection is stable and working. Poor internet connection can cause delays and crashes in Zoom and many other apps. If you’re using Wi-Fi, make sure your device isn’t too far from the router and your network isn’t overloaded.
After you have tested your internet connection and verified that this is not the cause of your problems, you can move on to other solutions from our list.
Check Zoom service status online
Before you troubleshoot problems with your operating system and the Zoom app, there’s one more thing you need to rule out. If Zoom continues to crash, freeze, or lag, check Zoom’s service status first. The entire Zoom network may be down, and you’re not the only one having problems.
To quickly check the status of the Zoom service, go to status.zoom.us where you can see updates for each Zoom component. These include Zoom website, Conference room connection, Zoom Meetingsand more.
If one or more components a Degraded performance or Will be serviced message next to them, then this could be a reason for Zoom crashing or lagging. However, if it says All systems in operation at the top of the page, then you should look elsewhere for a problem.
Update your Zoom app
Zoom frequently updates its client to fix bugs and introduce new features. The problems you are having with Zoom can be caused by a software glitch or bug. If this is something that many users have been facing, Zoom is probably aware of the issue and has released an update to fix it.
Normally, you don’t have to manually check for updates for your Zoom app because it automatically checks for available updates when it starts up. However, if you suspect a bug is causing problems with your Zoom app, try updating your Zoom client to the latest version.
To do this, start Zoom and select yours profile pic in the upper right corner. Then select Check for updates. If a recent update is available, Zoom will prompt you to download it. Once you’ve downloaded and installed the update, restart Zoom and see if that fixes the issues you were having.
Internal errors, bugs, and even certain Zoom settings can also be at the root of your Zoom app issues. If updating your app didn’t fix the crashing issue, try completely reinstalling Zoom.
First, uninstall your current Zoom app from your device. Then download and install the latest version. Restart your device and run Zoom again. If it was your old app that was causing the problems, this should fix the Zoom app crashing issue.
Disable hardware acceleration
By default, Zoom uses your device’s hardware to perform certain functions more efficiently. This is known as hardware acceleration. While it’s generally a good feature to have enabled, it can also cause glitches in your software, especially with Zoom video. Follow the steps below to disable this feature.
- Open the Zoom desktop app.
- In the upper-right corner of the screen, select the gear icon to open settings.
- Select from the menu on the left Video.
- Scroll down and select Progressive.
- Uncheck the box next to Use hardware acceleration to receive videos. Zoom saves changes automatically.
If disabling hardware acceleration didn’t make a difference, we recommend re-enabling it to improve overall Zoom performance.
Update your video/audio drivers
Another thing that could be the cause of problems with your Zoom video is outdated video and audio drivers for your webcam or computer. Not updating drivers frequently can cause compatibility issues and affect Zoom’s overall performance.
Normally, updating your Windows or macOS system to the latest version should automatically update these drivers for you and fix any possible problems.
It’s also possible that your updated drivers are causing problems with Zoom. Some Zoom users report that rolling back the camera driver on their Windows computer got their webcam working smoothly and fixed lagging and freezing issues they previously had during Zoom meetings.
Follow the steps below to roll back your drivers to a previous version.
- Use the shortcut on your PC Windows key + R to open the To run Command.
- Type devmgmt.msc type in the command line and select OK. This opens the device manager.
- In which device managerscroll down and select cameras.
- Select your camera from the list, right click it and choose Characteristics.
- open that driver tab and select rollback driver.
Once the rollback is complete, restart your PC for the changes to take effect and see if that improves Zoom performance.
Change your video rendering settings
The next fix is for users running Zoom on Windows 11 or earlier. If you’re encountering a crashing issue when attempting to join Zoom meetings, your default video rendering settings could be causing the issue. These settings allow you to choose which graphics API should render the video. By default it is set to automobile.
How to change the video rendering method in Zoom.
- Open the Zoom app on your Windows PC.
- In the upper-right corner, select the gear icon to open settings.
- Select from the menu Video > Progressive.
- Under Video rendering methodselect from the drop down menu Direct3d11 Instead of automobile. Zoom will then automatically save the changes.
Relaunch Zoom for the changes to take effect and see if the app’s performance improves.
Disable conflicting software
Under normal circumstances, Zoom shouldn’t interfere with the work of other apps on your computer, and vice versa. However, it’s possible that another app running in the background that is also using your camera or webcam is causing problems with Zoom. Try closing any programs you don’t need before the next time you run Zoom and see if that fixes the problem.
Watch out for messengers, chat apps, and other conferencing software. They are most likely the conflicting programs you are looking for.
On Mac, you can use Activity Monitor to stop specific processes running in the background. To do this, follow the path finder > applications > Utilities > activity monitor. Then select and select the apps and processes you want to end Stop.
On Windows, you can use the task manager to do this. Open task manageruse the shortcut ctrl + change + Esc. Then open the processes Highlight and select the apps and processes you want to end end task.
Check your video/audio source
Another thing you can try to fix zoom lags or crashes is changing your video and audio source i.e. your camera and microphone. Before you do that, you can try running another video conferencing app like Google Meet to see if it is indeed your audio/video gadgets that are causing problems.
You can change your video and audio source in the Zoom program settings. When opening settingsgo to the first Video tab, then the Audio Tab. In each section you will find drop-down menus that allow you to switch devices. Try changing them back and forth to see if it affects your zoom performance.
If you can’t access video or audio sections using Zoom in Settings, or when you try to open them the app quits unexpectedly, it’s probably more of a connection issue than a Zoom issue. To fix the problem, plug in your external webcam or headphones before Start Zoom. Then you should be able to access audio and video settings and change them if needed.
Time for hassle-free callbacks at Zoom
Hopefully one of the troubleshooting methods above worked for you and you fixed Zoom crashing, freezing or lagging issues. If you haven’t done so, you can always contact the Zoom Support team, give them a detailed description of the issues you were having, and wait for them to get back to you with the solution.