net2phone’s partner ecosystem is known for maintaining a strong growth pipeline alongside its hundreds of agents and channel partners
SAN ANTONIO, August 30, 2022 /PRNewswire/ — Frost & Sullivan has identified net2phone as a growth and innovation leader in Frost RadarTM: Unified Communications as a Service Market Latin America and the Caribbean2022. net2phone is the Unified Communications (UCaaS and CCaaS) division that offers cloud-based solutions with advanced features and integrations to help businesses communicate in today’s digital world.
headquarters in The United States, net2phone has branches in nine countries around the world. Unlimited international calls to over 40 countries are widely available in major metropolitan areas Brazil, Mexico, Argentina, Colombia, Chileand Peru. The company uses its own infrastructure and local operations in each of these countries, enabling it to offer innovative and reliable UCaaS bundles for voice and telephony solutions.
Over 80% of Latin American IT decision makers had more than 10% of their workforce working remotely by the end of 2021. Demand for Contact Center-as-a-Service (CCaaS) in CALA is increasing and the market is expected to achieve 28.7% revenue growth in 2022 at a CAGR of 25% from 2021 to 2026. Demand for web and video conferencing is also increasing as feature-rich, reliable, yet cost-effective solutions become available to meet the needs of organizations moving to a hybrid work arrangement, full remote control or full return to the office.
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“net2phone has built a highly diversified customer portfolio with customers ranging from two to 3,000 lines and has established solid market penetration across multiple verticals such as healthcare, retail, education, hospitality and professional services. The company is continually adding new features to its solutions, including a new video conferencing platform, Huddle, which is often sold as part of the UCaaS bundle but can also be deployed as a standalone solution in some markets,” said Ala SaidIndustry Director, Information and Communication Technologies, Frost & Sullivan. “The company has centralized development teams collaborating with regional engineers to tailor projects for major customers and plans to redouble its AI innovation efforts to improve the communication experience before, during and after internal interactions.”
“We are pleased that Frost & Sullivan has recognized our company as one of the fastest growing UCaaS providers in the region, ranking at the top in terms of market share,” said Daniel Londynski, CEO of net2phone LATAM. “Our enhanced solution bundles additional collaboration capabilities to deliver a more compelling user experience, combat declining ARPU, and gain a competitive advantage.”
net2phone’s growth and innovation leadership is attributed to:
Tight integrations with the most commonly used business applicationslike Microsoft Teams to easily integrate thousands of third-party apps.
Custom integrations with regional industry-specific CRMs in the automotive and real estate sectors for a competitive edge.
Recent acquisition of Integra CCSexpands its portfolio with a contact center solution (CCaSS) and enables tighter integration and cross-selling.
Frost Radar™: Unified Communications-as-a-Service market in Latin America and the Caribbean2022 provides results from an in-depth analysis based on a 360-degree research methodology that evaluated over 60 companies. The team of industry analysts identified 20 industry leaders that are characterized by innovation, fastest growth and investment maturity, and recognizes them in Frostradar with insights into their innovative offerings, projected growth rates, strengths and opportunities for the future.
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SOURCE Frost & Sullivan