Fairbanks Communications Center Receives Dispatch Excellence Award | Panda Anku

FAIRBANKS, Alaska (KINY) – The Fairbanks Emergency Communications Center has been recognized by the International Academies of Emergency Dispatch as an “Accredited Center of Excellence” in emergency dispatch.

Globally, FECC is the 309th center for Emergency Medical Dispatch, the 66th for Emergency Fire Services, and the 31st center for Combined EMD and Fire. IAED is the standard setting organization for emergency services worldwide.

According to a press release from the City of Fairbanks, accreditation (and subsequent re-accreditation) by the IAED is the highest distinction bestowed on emergency communications centers and certifies that the center meets or exceeds established industry standards. Centers that achieve ACE status are the embodiment of right disposition and have demonstrated strong local oversight, rigorous quality processes and a commitment to data-driven continuous improvement.

FECC has been working on accreditation targets since 2013.

While working on accreditation, FECC added a quality assurance team that reviews calls and provides feedback to dispatchers on their use of protocols that prioritize calls and provide emergency instructions to callers. Many members of the QA team took on this responsibility while continuing their work as dispatchers.

In 2021, a full-time QA specialist was added to the FECC staff.

The accreditation is valid for a period of three years, during which all standards must be adhered to. Emergency Communication Centers may receive multiple accreditations, one for each emergency discipline they serve.

FECC continues to work on accreditation for the police.

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