AdvancedMD transitions to cloud communications with 8×8 XCaaS | Panda Anku

CAMPBELL, CA–(BUSINESS WIRE)–8×8, Inc. (NYSE: EGHT), a leading provider of integrated cloud communications platforms, today announced that AdvancedMD, a provider of medical office software, has deployed 8×8 XCaaS™ (eXperience Communications as a Service™) to Deliver a better employee and customer experience through improved call quality, collaboration, and security features.

Previously, AdvancedMD was struggling with disparate, incompatible communications solutions that did not integrate well and lacked the security requirements needed to handle sensitive, health-related data. Additionally, the local phone system provider stopped software support, increasing the potential for unexpected outages and security issues. That’s why AdvancedMD needed a cloud communications and contact center solution that offered intuitive, easy-to-use features for employees, was secure and reliable, and enabled employees to provide even better customer service.

With expert advice from IT consultant MicroAge, AdvancedMD selected 8×8 XCaaS, which includes integrated voice, team chat, video conferencing, and CPaaS-embeddable API capabilities in a single vendor solution. With 8×8, AdvancedMD employees and customers have experienced improved call quality, reliability, and increased efficiency and collaboration thanks to 8×8’s unified communications and contact center solution. 8×8’s single platform enables seamless information sharing across the enterprise, including analytics, customer and business insights, and robust reporting. In addition, 8×8 is accredited and third-party verified as a HIPAA (Health Insurance Portability and Accountability Act) compliant business partner, providing AdvancedMD with the necessary security features.

“8×8 has enabled us to completely transform the way we work, improving not just the customer and patient experience, but the employee experience as well,” said Kate Boyle, manager of corporate IT at AdvancedMD. “Because every aspect is provided by the same vendor, everything works together the way it’s supposed to, improving our team’s efficiency, productivity and overall collaboration. Our customers are also happier because 8×8 allows us to provide them with a more convenient, streamlined service so they can transform their practices into amazingly productive care centers, which is our ultimate goal.”

“Healthcare organizations have an immense responsibility to their patients due to the highly sensitive nature of the information to which they have access. As such, these organizations need to ensure their systems are secure, resilient, and HIPAA compliant,” said Hunter Middleton, chief product officer at 8×8, Inc To be able to provide the level of customer care and support that this industry requires. With 8×8, AdvancedMD now enjoys the ease of use and accessibility of a single-vendor platform to improve collaboration and communication, all with crystal clear call quality.”

8×8 XCaaS is built on the resilient, secure and compliant 8×8 eXperience Communications Platform™, which delivers the highest level of reliability with the industry’s only financially backed, platform-wide SLA of 99.999 percent uptime across an integrated cloud UCaaS and CCaaS solution.

About 8×8 Inc.

8×8, Inc. (NYSE: EGHT) is transforming the future of business communications as the leading Software-as-a-Service provider of 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated contact center, voice, video, chat and API , which is based on a global cloud communication platform. 8×8 uniquely breaks down the silos between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to meet the communications needs of all employees worldwide while collaborating to deliver differentiated customer experiences. For more information, visit www.8×8.com or follow 8×8 on LinkedIn. Twitter and Facebook.

8×8®, 8×8 XCaaS™, eXperience Communications as a Service™, eXperience Communications Platform™ are trademarks of 8×8, Inc.

Leave a Comment